What skill is important for an RSS when conducting effective interviews?

Listening attentively is a critical skill for a Recovery Support Specialist (RSS) when conducting effective interviews. This skill allows the RSS to fully understand the client's needs, concerns, and experiences, which is foundational for establishing trust and rapport. By giving the client the space to express themselves without interruption, the RSS can gather important information that may inform support strategies and interventions. Active listening also encourages clients to feel heard and valued, which is essential for fostering a supportive environment that promotes recovery and openness.

In contrast, making assumptions can lead to misunderstandings and may hinder the ability to accurately assess the client's situation. Leading with personal opinions can shift the focus away from the client and their unique experiences, rather than empowering them to share their thoughts and feelings. Maintaining a strict agenda may limit the flow of the conversation and prevent important topics from being addressed. Therefore, attentive listening is paramount for an RSS to effectively support and advocate for their clients.